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Intern
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Total care home premium RIP OFF?

Help..anyone else have this problem? When I purchased my pavilion dv7 aug.2011.long story short when speak to tech support on the phone .the tech suggested I purchase a total care home premium extended warranty..exp.2014...189.00 bucks..it lists as a service included" lojack for laptops." I recently contacted hp asking for installation assistance..they responded w we do not offer that nor have we ever! I try to contact hp support and I never get thru their pre qualifying questions as to why do I need their assistance.! My keywords... warranty service..or lojack offer ..can get me thru to open communication..anyone know how to resolve this?
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Retired OrnahP
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Total care home premium RIP OFF?

I have  forwarded your post to the right people a for their review. You should hear back from someone shortly via private message on this Forum.

 


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BigDee Top Student
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Total care home premium RIP OFF?

They Such the big one. I paid $199.99 for a home tech to come over within 3 days. I complained about my problem on April 11th I am still waiting. They are foriegn calls transfered to a foreign county when you call these aSS holes.

I got Syed who hung up on me after going through 3 cistomer service personal in 2 1/2 hours on the phone.

 

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Distinguished Professor
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Hello BigDee,

 

I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum.

Private messages can be viewed in the envelope in the upper right hand corner of your screen.

 

Let me know how everything goes.

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