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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Touch pad, keyboard are not working

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Hi... I hope some one can help me.  I have pavillion dv2988se. I performed a system recovery.  When the computer starts the Set Up Window loads up for me to complete the installation. For some reason the touch pad, keyboard don't work. I can't get anyfurther. I am stuck.  Please let me know what I need to do? Thanks

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All function from your Keyboard and Touchpad don't work?

You have an external Keyboard or Mouse?

 

Anyway you recovery complete or not?

 

 

Att Cristian

If this answer help you click in Kudos to tanks.

Tank you.

If this answer help you click in Kudos to tanks.
If you don't have more question click in Accept as Solution to close this case.

Best Regards Cristian Derick.
Senior Support Analyst.
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I don't have external keyboard. System recovery is complete, but set up windows is where I am stuck. Nothing works at this time.  What else can I do?

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Shutdown your computer and press F8 a lot times when you start.

 

Choose: Safe Mode.

 

If in the mode safe your Keyboard and Touchpad work  reboot your computer.

 

In the Touchpad up left has a place if the light orange?

 

Att Cristian

If this answer help you click in Kudos to tanks.

If you don't have more question click in Accept as Solution to close this case.

If this answer help you click in Kudos to tanks.
If you don't have more question click in Accept as Solution to close this case.

Best Regards Cristian Derick.
Senior Support Analyst.
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I did try safe mode.  It can not complet the windows installation in safe mode. It asked to restart computer and start windows normaly to contine with the set up. But even in safe mode the touch pad and mouse were not working. The light on the touch pad is blue not orange.  What else can I do?

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Take off your battery and your Ac Adapter.

Press the button power for 60 seconds.

Put on just the Ac Adapter.

 

Press ESC a lot times when you start your laptop.

Showed: Start Up Menu.

Click in F10 BIOS Setup.

Click in F9 Load Options Default. > Enter Yes.

Click in F10 > Exit and Save Changes > Enter Yes.

 

Your computer is reboot.

 

If this don't work.

Make again your Recovery System.

 

Shutdown your computer and press ESC a lot times when you start your laptop.

Showed: Start Up Menu.

Click in F11 Recovery System.

Follow The Instructions and make Recovery System again withou backup.

 

Att Cristian

Let me know about the result.

If this answer help you click in Kudos to tanks.

Tank You.

If this answer help you click in Kudos to tanks.
If you don't have more question click in Accept as Solution to close this case.

Best Regards Cristian Derick.
Senior Support Analyst.
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I fallowed all steps you suggested. It is recovering now. Last time I performed recovery took over 12 hours.  I thank you for your help. I will keep you updated whe the recovery is complete.

Once thing I like to tell you is that now the touch pad and keyboard are working perfect.!??  Thanks again for your help.

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12 hours?  oO

 

If you don't get.

 

After your install the recovery shutdown your computer and press ESC a lot times when you start.

Showed: Start Up Menu.

Click in F10 BIOS setup.

Go to Diagnostic > Primary Hard Disk Self Test > Enter

 

Running this test. The Mostly errors in recovery is Issue in the Hard Disk

 

Is not natural an Recovery stayed for 12 hours.

 

Make this test just when your Recovery end or give a error message.

If you stop the recovery you don't get start thias recovery again.

Just with the HP Disk Recovery.

 

 

Att Cristian

You're very wellcome.

If this answers help you click in Kudos to tanks.

Tank You.

 

If this answer help you click in Kudos to tanks.
If you don't have more question click in Accept as Solution to close this case.

Best Regards Cristian Derick.
Senior Support Analyst.
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Message 9 of 21
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quick question for you. can i use external keyboard to finish windows set up?

by the way it took about 10min for recovery. It must have taken so long the first billion times.  thanks

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Is not advice you do that.

Wait finish and running the Hard Disk Test.

 

 

Att Cristian

If this answer help you click in Kudos to tanks.
If you don't have more question click in Accept as Solution to close this case.

Best Regards Cristian Derick.
Senior Support Analyst.
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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