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HPPavillion11
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Message 1 of 26
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Touch screen not working after update to windows 10

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Pavillion 11 x360
Microsoft Windows 10 (32-bit)

Good night,

Yesterday I did the update to windowns 10 and after that my touch screen is not working. I tried everything that I knew for windowns 8.1 but nothing worked.

Thank you

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TechyBee
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Message 2 of 26
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Hello HPPavillion11, please perform the following steps to ensure everything is working:

 

Step 1: Shutdown your PC.

Step 2: Install Windows Updates.

Step 3: Perform a touch screen diagnostic test

     a.1: Plug the AC Adapter into the computer.

     a.2: Press the power button on the computer for 5 seconds.

     a.3: Turn on the computer and press the F2 key repeatedly.

      a.4: When the HP PC Hardware Diagnostic UEFI screen displays, click Component Tests.

      a.5: Click Touchscreeen.

      a.6 There are two interactive touch screen tests. Start by clicking Touch Pointer Test.

       a.6 Read the on screen instructions, and click Run Once.

       a.7:  Touch each block to erase them the test ends when all blocks are erased or after three minutes have passed and results are displayed.

     a.8 Click the main menu to return to the UEFI Screen and click the second test.

      a.9:  Click Compenent Tests, and then click Touchscreen  again.

      a.10 Click Drag and Drop Test.

      a.11: Read the on screen instructions, then click Run Once again.

      a.12: Drag and drop the the blocks according to the screen. The test ends after all the blocks are repositioned, or after three minutes have passed.

 

-------------------------------------------

 

If all else fails, please let me know so I can further assist you. 

 

~Techy
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illlogic
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Message 3 of 26
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Same issue, mine's a x360 13" though. 

Gonna try check for drivers now...

 

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EcaNgui
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Message 4 of 26
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HI!

 

I have the same problem when I upgraded to windows 10  a couple of  days ago. 

I tried searching for the HID drivers but there wasnt any. It also says that there is no pen and touch feature on my laptop. I reverted back to win 8.1 out of fear for losing my touchscreen eventually.

 

I'm using the N002TU - x360

 

 

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TechyBee
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Message 5 of 26
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If most users are having issues windows 10 may not support touchscreens.
~Techy
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illlogic
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Message 6 of 26
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Actually, i just restated and that fixed my issue. 😄
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EcaNgui
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Message 7 of 26
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hiillogic,, what do you mean restated?

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ShijuThomas
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Message 8 of 26
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Hello All,

 

I am using a HP-Envy TouchSmart laptop.

 

I updated my OS from Windows 8.1 to Windows 10 and since then my touch has stopped working.

It displays "No pen or touch input is available for this display".

 

I had read some posts and have tried the below, but it has not helped.

 

  1. Press the Windows logo key + X.
  2. Select Device Manager from the list.
  3. Click the little arrow next to Human Interface Devices to expand the list.
  4. Double-click the touch screen driver.
  5. In the window that opens, click the Driver tab.
  6. Click the Update Driver button.
  7. In the Update Driver Software window, click Search automatically for updated driver software.
  8. If updated driver software is available, install it.
  9. Restart the computer.

 

If anyone has a resolution, I request you to please help me with the issue...

 

Regards,

ST.

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rammohan
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Message 9 of 26
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I am having HP pavilion TS sleek book 14. I have the same problem after upgrading from windows 8.1 to windows 10. Touch screen is not working after update to windows 10. If any solution please let me know.

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ShijuThomas
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Message 10 of 26
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Hello All,

 

Has anyone been able to find a resolution for the issue in Windows 10?

@I have read many good posts from many HP experts like @Sparkles1... I tried them, but none worked till date.

 

@can @Sparkles1 or any of you look at the issue and let me know a resolution for the issue.

 

 

Regards,

ST.


@ShijuThomas wrote:

Hello All,

 

I am using a HP-Envy TouchSmart laptop.

 

I updated my OS from Windows 8.1 to Windows 10 and since then my touch has stopped working.

It displays "No pen or touch input is available for this display".

 

I had read some posts and have tried the below, but it has not helped.

 

  1. Press the Windows logo key + X.
  2. Select Device Manager from the list.
  3. Click the little arrow next to Human Interface Devices to expand the list.
  4. Double-click the touch screen driver.
  5. In the window that opens, click the Driver tab.
  6. Click the Update Driver button.
  7. In the Update Driver Software window, click Search automatically for updated driver software.
  8. If updated driver software is available, install it.
  9. Restart the computer.

 

If anyone has a resolution, I request you to please help me with the issue...

 

Regards,

ST.


 

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