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Posts: 1
Member Since: ‎11-13-2016
Message 1 of 2 (140 Views)

Touchpad Mouse Stopped Working

Product Name: ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

Hello, fellow HP-ers!


Hoping someone's expertise can assist me. I decided to clean out my fan by opening up my laptop keyboard. Unfortunately, I must've snagged a power strip or something because suddenly, the mouse stopped working. Does anyone know which power strip is for the mouse? Or if there's something to resecure in there? I've provided a photo for reference.


Thanks in advance for the help! 


- Mr. Horrible DIY-er20161113_190947.jpg20161113_190929.jpg20161113_190912.jpg

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HP Support Agent
Posts: 12,171
Member Since: ‎07-27-2016
Message 2 of 2 (108 Views)

Re: Touchpad Mouse Stopped Working

@NocturnalChrisThanks for reaching out to us on HP Support Forums. :) I came across your post and understand that after cleaning the interiors on the notebook, the touchpad does not respond. Maybe I can help you here. The HP ENVY x360 there are a lot of models. To find the exact model no. please refer to this link: http://hp.care/2bygf7l. However, in the second image, there's a thin flat long cable and that seems to be the touchpad cable. Let me know the outcome. Cheers!

I am an HP Employee

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