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06-21-2016 03:17 AM
My touchpad is not working properly.
I can drag my cursor using it but am unable to hold it or tap it to select something which causing several inconvenience.
06-21-2016 12:37 PM
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I came across your post about the TouchPad issue, and wanted to help! I understand that moving the cursor works, but not other functions.
To start, can you provide me with the Product Number of the notebook? Here is a link you can use that will help you find your Model and Product Number:
HP Customer Support - Products
In the meantime, try reviewing the following document, and let me know how it goes:
Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
Have a great day!
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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