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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-24-2017 02:49 AM - edited ‎05-24-2017 02:53 AM

HP Recommended
Product: Elitebook 850 G2
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

i got my Notebook back from the HP Service. After that the Touchpad did not work. 

I already did a Reset (Removed Battery, Hold Power Button, etc.) after that it worked again.

After restarting one or two times, it doesn't work again!!!

 

Do I have to do that reset each day now?

 

I have to say, I am not happy with the repairing service at all.

 

1. I sent the notebook to them with a sheet of paper inside, to call or mail me for that password.

2. I got a mail that they cannot find any issue -> No one asked for a PW -> how do they want to check an issue if they cannot start the notebook // login?

3. They replaced the MoBo.

4. They formatted my HD completely (Backusp lost, too) and installed WIN 7!!!

Why???? I had a working freshly-installed WIN10 on it. What shall I do with WIN7?????

5. They forgot the re-insert the SIM Card, I already sent two Mails, asking for it, but got no Feedback 

 

 

Lars

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