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Top Student
Posts: 8
Member Since: ‎02-09-2014
Message 1 of 13 (1,772 Views)

Touchsmart 15 b129sa startup problem, Oxc000021a

Hi, my pc starts and the following text appears :" your pc ran into a problem " and it restarts itself all the time. I tried disabling secure boot, didn´t help, system recovery fails and gives error report , that antivirus program is blocking things and I must disable antivirus program, but I can´t do that. What should I do, I don´t have external hard drive right now , so backup isn´t an option.

Thank you for your earliest reply !

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Dean
Posts: 12,391
Member Since: ‎01-11-2010
Message 2 of 13 (1,759 Views)

Re: Touchsmart 15 b129sa startup problem, Oxc000021a

Windows 7?

Dean
Posts: 12,391
Member Since: ‎01-11-2010
Message 3 of 13 (1,758 Views)

Re: Touchsmart 15 b129sa startup problem, Oxc000021a

If XP,Vista or Windows 7, Try this

 

Last Known Config boot.JPG

Top Student
Posts: 8
Member Since: ‎02-09-2014
Message 4 of 13 (1,746 Views)

Re: Touchsmart 15 b129sa startup problem, Oxc000021a

Nope, i´ts 8.1
Dean
Posts: 12,391
Member Since: ‎01-11-2010
Message 5 of 13 (1,741 Views)

Re: Touchsmart 15 b129sa startup problem, Oxc000021a

Top Student
Posts: 8
Member Since: ‎02-09-2014
Message 6 of 13 (1,737 Views)

Re: Touchsmart 15 b129sa startup problem, Oxc000021a

[ Edited ]

I don´t have option like "windows startup" .. I tried to go safe mode, but there is not such thing ..

Dean
Posts: 12,391
Member Since: ‎01-11-2010
Message 7 of 13 (1,729 Views)

Re: Touchsmart 15 b129sa startup problem, Oxc000021a

Top Student
Posts: 8
Member Since: ‎02-09-2014
Message 8 of 13 (1,725 Views)

Re: Touchsmart 15 b129sa startup problem, Oxc000021a

I did, everything is as you say , but "windows startup" is replaced by "UEFI firmware settings".
Dean
Posts: 12,391
Member Since: ‎01-11-2010
Message 9 of 13 (1,721 Views)

Re: Touchsmart 15 b129sa startup problem, Oxc000021a

You will need to make a system repair disc on another Windows 8 PC (not 8.1)

 

See this article on how to make it

 

http://www.eightforums.com/tutorials/2855-system-repair-disc-create-windows-8-a.html

 

Once you have that you will need to boot from that disk to repair your PC

Top Student
Posts: 8
Member Since: ‎02-09-2014
Message 10 of 13 (1,716 Views)

Re: Touchsmart 15 b129sa startup problem, Oxc000021a

There is another option to make usb recovery from 8.1 to 8.1 , but problem is that my other pc is win 8 (32) and mine is 64 , can I do it somehow ?
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