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naomilamaury Tutor
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Trackpad not working very well

I've had this laptop for about a year now and this only started a few months ago. My mouse/trackpad often freezes for about ten seconds or doesn't move. Even the "clicker" does not always work for a few seconds sometimes. Any advice?

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Regents Professor
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Trackpad not working very well

Dear Customer,

 

Welcome and Thank you for posting your query on HP Support Forum

 

It looks like you are facing difficulties to resolve Touchpad Issues with your Notebook

We will surely assist you with this

 

Steps to drain the Static charge and loading default BIOS settings to resolve the issue

Step 01. Turn OFF the Notebook

Step 02. Un-plug the Power/AC Adapter and also remove the Battery too

Step 03. Press and Hold the Power Button of the Notebook for a full minute

Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS

Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS

Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Step 08. Now please wait till the Unit loads the Windows Operating system

 

Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site

 

Please Click the below link to find more troubleshooting steps to resolve this issue

http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5229455&calledBy=&docId=emr_na-c03523373...

 

Click on the below shown link to find the steps involved in disabling the Touchpad

http://support.hp.com/us-en/document/c03922412

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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naomilamaury Tutor
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Trackpad not working very well

Where can i find the touchpad drivers? cause searching "touchpad" at the start windows doesn't find me anything except for the touchpad setting

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