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Kel1959 Student
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Tried to do factory reset. It tells me that my hard drive failed. Do I need to replace hard drive

HP notebook 15
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Tried to do factory reset. Message said problem resetting pc. Diagnostic said hard drive failure. Drive were Windows installed lock u.lock and try again. How do I unlock the drive
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Dean Dean
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Tried to do factory reset. It tells me that my hard drive failed. Do I need to replace hard drive

Hello,

 

Welcome to the HP Support forums. Thank you for posting!

 

If you aleady performed the BIOS/UEFI hardware tests and if they say HDD fails, then this is it. The problem is hardware related - not Windows, not software and the hardware (HDD) needs to be replaced.

 

Your options:

 

1) If your computer is still under active warranty period , please contact HP Support and inform them. They will work with you about the way to replace the faulty component.  Contact HP:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/contact-hp

 

 

2) If your computer is with warranty period expired, you will need to replace the faulty HDD - buy it on your own. There are variety of options - vendors you can choose from - you need 2.5 inches HDD SATA. You can get it online or from PC retail store.

You can also consider installing SSD instead of HDD - this is strongly recommended as SSDs are way faster, more repliable and lighter. More info on SSDs:

>> http://www.computerhope.com/issues/ch001396.htm

>> http://www.pcmag.com/article2/0,2817,2404258,00.asp

 

 

How to replace the faulty HDD with new HDD or new SSD: please, find info and instruction in your computer's manual or watch YouTube videos as an example. If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

 

 

 

Last part - once you replace the faulty component with new HDD or SSD - you will need to reinstall back your operating system - Windows or another. So,

* IF your computer originally came with Windows preinstalled by HP (a.k.a. OEM Windows), then you need to use HP recovery media - DVDs or USB pen drive you have previously created   or   recovery media purchased from HP

>> http://support.hp.com/us-en/document/c00006110

 

 

* IF your computer did not originally come with Windows preinstalled but you later installed operating system on your own, you need to use the OS / Windows installation media and install Windows on your own.

 

 

Please, let me know how it goes and do post back if you need assistance. If my post helped you, please use the button to mark it as an accepted solution.

**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or show appreciation
**** Mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !

I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
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