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Vivmap123 Student
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True Vision HD Camera cannot be detected after upgrade to Windows 10

HP ENVY Ultrabook 6-1170EG
Microsoft Windows 10 (32-bit)

Dear all

 

after an upgrade to Windows 8.1. my True Vision HD camera was not detected anymore. I just upgraded to Windows 10 as this was recommended, but it still does not work. Is there a driver to install it again?

 

thanks and best

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HP Recommended

True Vision HD Camera cannot be detected after upgrade to Windows 10

Hi @Vivmap123,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the web cam after upgrading to windows 10. I will be glad to help you.

 

Please follow the steps from Webcam Troubleshooting (Windows 10, 8).

 

Please let me know if this resolves the issue, or if you require further assistance. In fact, if this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. Thanks.

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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