URGENT. the system wont to start after bios update: bluescreen during OS loading.

falbala73 · ‎11-02-2011

Notebook: hp probook 4320s (late 2010)

System: w7pro32 original, updated with the last Microsoft pathes

Previous BIOS version: F.0F

Yesterday "HP update manager" has downloaded and upgraded BIOS 68AHH F.20 and other updates.

During the reboot, BIOS has been installed, after that there was no way to load Windows (after 5 minutes of "Windows Loading", the notebook goes in bluescreen).

No errors was giveng during the BIOS upgrade task.

Actions I tried to solve the problem:

- Tried to start in Safe Mode, with same result

- Changed SATA to IDE in the BIOS

- Rollback from BIOS Manager (error on verification), with same result

- Tried to install F.0F with USB boot, with same result

- Installed again F.20 and worked, but the main problem is still there.

thanks and br

F

erico · ‎11-02-2011

Hi,
Welcome to the HP Forum! 🙂

@falbala73 wrote:
Notebook: hp probook 4320s (late 2010)
System: w7pro32 original, updated with the last Microsoft pathes
Previous BIOS version: F.0F

Yesterday "HP update manager" has downloaded and upgraded BIOS 68AHH F.20 and other updates.

During the reboot, BIOS has been installed, after that there was no way to load Windows (after 5 minutes of "Windows Loading", the notebook goes in bluescreen).

No errors was giveng during the BIOS upgrade task.

Actions I tried to solve the problem:
- Tried to start in Safe Mode, with same result
- Changed SATA to IDE in the BIOS
- Rollback from BIOS Manager (error on verification), with same result
- Tried to install F.0F with USB boot, with same result
- Installed again F.20 and worked, but the main problem is still there.

thanks and br
F

Since your notebook is a UEFI type:

Push the power on switch while still holding down the Windows key+B key

Please post your result

Kind regards,
erico

I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
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falbala73 · ‎11-02-2011

Thanks for your prompt answer!

From a switched off state, I pressed Fn+B keys together, and I pressed ON button. Nothing happened and the problem is still there.

I also noted from Command boot, that boot seems to stop on classpnp.sys file.

Thanks

M

erico · ‎11-02-2011

It should have been

1) press power button

2) press Fn +B key

not the other way around. You have to do this quickly.

Have you tried pressing the F2 key as soon as you power up to enter the UEFI diagnostics?

regard,

erico

I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops or desktop PCs, use the Fn+Esc keystroke while logged into Windows to locate the Product number (SKU)

falbala73 · ‎11-02-2011

When I press Fn+B at the startup I get the screen "Windows Boot Manager". Here I have two possibilities:

- Windows 7

- Memory test

If I press F8 I have more boot choices but no one worked with me.

I also accessed to advanced diagnostic, in particular BIOS Management but I could not find the solution.

Any other suggestion?

br

F

erico · ‎11-02-2011

In the BIOS is the C: drive first in the boot sequence?

Is SATA the drive interface and is IDE emulation selected?

What are the additional choices you have with F8?

Have you tried booting from a Windows 7 32-bit startup repair disc?

regards,

erico

I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops or desktop PCs, use the Fn+Esc keystroke while logged into Windows to locate the Product number (SKU)

amdiego · ‎11-16-2016

I have the same problem!

Can I delete the folder on disc C, SWSETUP? Because, after I install the software downloaded from HP driver assistante this created it.

Also, after I install this software that promise to update my bios version to 01.39 the folder was create and the bios don't be update. In the Bios system is showing the last version! And now a have a blue screen!

Notebook: HP elitebook 840 G1

Operacional system: Windows 7 professional 64-bits

Bios version: 01.20

BLUE SCREEN ERROR: 0x0000000A (or) IRQL_Not_Less_Or_Equal

Link from HP driver supporter: http://h20566.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5405361&swLangOid=8&swEnvOid=4059

amdiego · ‎11-16-2016

Fixed!

I got deactived any Services from "msconfig", so them dont are loading when I start the machine!

Thanks!

erico · ‎11-17-2016

I doubt that you deactivated all services in the MSCONFIG list. If you had, the Windows wouldn't work. You probably disabled all except Microsoft services.

You should make a list of the services and then use Google to find out which programs and applications they belong to.

Once that is done you can decide which program or application to uninstall by using MSConfig.

Turn one service on at a time in MSConfig and then boot to Windows.

Do that with each service until you find which one is the cause of the issue.

When you find it, you can uninstall the program.

I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops or desktop PCs, use the Fn+Esc keystroke while logged into Windows to locate the Product number (SKU)

AminVanda · ‎12-17-2017

I had the same problem and I got it fixed.

After updating the bias, Windows 10 wouldn't boot and it lead to the blue screen of death.

Every other time that it boots to blue screen, it gives a button called Advanced. Click on it.

There, you'll have options such as retore or debug, or Safe Mode. Choose Safe Mode.

In safe mode, WIN+R > msconfig

I disabled several services and also enabled some options in Boot tab. And then restarted and the Blue Screen was gone.

Here's the list of services that I disabled:

DbxSvc
WLAN AutoConfig
Windows Update
WWAN AutoConfig
Xbox Live Game Save
Xbox Accessory mgmt srv.
Xbox Live Networking Service

Boot options:

Boot Log

Boot OS Information

I don't know which one had caused the blue screen, but it fixed it.