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Honor Student
Posts: 2
Member Since: ‎07-31-2016
Message 1 of 5 (1,387 Views)

USB Ports are not working

[ Edited ]
Product Name: HP Notebook - 15-r249tu
Operating System: Microsoft Windows 7 (32-bit)

USB ports of my note book are not working. there is  a driver missing:

 

compatible id

IUSB3\ROOT_HUB30

 

hardware Id

IUSB3\ROOT_HUB30&VID_8086&PID_9C31&REV_0004&SID_2211103C
IUSB3\ROOT_HUB30&VID_8086&PID_9C31&REV_0004
IUSB3\ROOT_HUB30&VID_8086&PID_9C31

 

pls help me to find this driver. 

 

thanks

Untitled.png

0 Kudos
Provost
Posts: 70,003
Member Since: ‎01-29-2009
Message 2 of 5 (1,379 Views)

Re: USB Ports are not working

Hi,

 

Please try:

 

   https://downloadcenter.intel.com/download/21129/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

 

Regards.

BH
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Provost
Posts: 96,096
Member Since: ‎07-13-2010
Message 3 of 5 (1,369 Views)

Re: USB Ports are not working

Hi:

 

You need this one for that hardware ID...

 

Download, unzip and run the setup.exe file.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

Honor Student
Posts: 2
Member Since: ‎07-31-2016
Message 4 of 5 (1,344 Views)

Re: USB Ports are not working

Thanks Friends.. The driver was indeed helpful, but there was some .Net software issue. So i accidentally resolved it... But anyways thanks for sparing your valuable time to resolve my problem... I highly appreciate..

Regards
Amit
Provost
Posts: 96,096
Member Since: ‎07-13-2010
Message 5 of 5 (1,328 Views)

Re: USB Ports are not working

You're very welcome.

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