USB\ VID_138a&PID_0005

[mpc2012]

I've been having problems with a new HP Entertaiment Notebook, Pavilion DV6-3194ca running windows 7 ultimate 64bit where it randomly re-starts.  i disalbeld all drivers apart ffom microsoft and it still re-started.  in desperation I have carried out a new install.  However, I am now getting an unknown device in device manager, with an Hardware ID of USB\ VID_138a&PID_0005.

I believe it's because I installed a Peak III 8GB USB Flash drive.  I have tried to find driver but failed. I have used the format.exe utility to format the device.  I have un-installed the unknown device but it returns on re-start.  I'm sure that this problem didn't appear previously o the first windows 7 64bit install.

Does anyone have any ideas as to why this should happen?

[Mumbodog]

I think that  USB\ VID_138a&PID_0005  is your fingerprint reader.

If you do not use it you can ignore the device manager.

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Test your hard drive and memory.

http://h30434.www3.hp.com/t5/Lockups-Freezes-Hangs/How-to-test-RAM-and-HDD-Hard-Drive/td-p/301638

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[mpc2012]

 Hi Mumbodog

Thanks again for your help.

I'll download the driver for the fingerprint utility and see what happens.

Mike

[YousefAdnan]

 USB\ VID_138a&PID_0005 driver

[DavidPK]

Hi,

Can you post back with the following details.

1.  The full Model No. and Product No. of your notebook - see Here for a guide on locating this information.

2.  The full version of the operating system you are using ( ie Windows 7 64bit ).

Regards,

DP-K