Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 3
Member Since: ‎09-25-2013
Message 1 of 1 (165 Views)

USB fax

Using a HP Pavilion 17-e049wm Notebook PC


Recently updated from Windows 8 Pro with Media Center to Windows 8.1 Pro with Media Center.


Now the USB fax modem that worked fine with the previous os is having issues -

      Whenever I start Windows Fax and scan, it tries to send out a fax that I've previously canceled and have trtied to delete entirely.  In order to stop the fax from redialing and attempting to go out, I have to either unplug the modem from the computer or go into task manager, go to the services tab, and stop the fax service from running entirely.


I spent serveral hours with a MS answer desk tech and they finally decided there was no resolution other than the modem is an incapatable device to 8.1, and they refunded the tech support fee.


The modem is a Star Tech USB56KEM3, and I keep getting updates for the device through Windows update as well.


Any suggestions...?

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation