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Honor Student
Posts: 2
Member Since: ‎04-19-2013
Message 1 of 2 (2,054 Views)

UnKnown Devices on PCI Express Root Complex

[ Edited ]
Product Name: HP Pavilion Notebook - 15-p212
Operating System: Microsoft Windows 10 (64-bit)

After upgrading my hp laptop with windows10 64bit , I installed all drivers present in the website for 15-p212ne . However, in device manager, I got an error below Other Devices-Unknown Device as 'Location: on PCI Express Root Complex, "The drivers for this device are not installed. (Code 28)" . How can I obtain this driver ? 

In the Details tab(Hardware ID) is the following:

ACPI\VEN_HPQ&DEV_6007
ACPI\HPQ6007
*HPQ6007

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Provost
Posts: 94,291
Member Since: ‎07-13-2010
Message 2 of 2 (2,006 Views)

Re: UnKnown Devices on PCI Express Root Complex

Hi:

 

You need this driver...

 

This package provides HP 3D DriveGuard Software (HP ProtectSmart Hard Drive Protection) for supported notebook models that are running a supported operating system. HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

 

File name: sp71811.exe

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