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Lmfttony
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Message 1 of 3
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Solved!

Unable to enter pin in single on window

HP Recommended
Pavilion x360
Microsoft Windows XP (64-bit)
I am unable to enter my pin when I turn on laptop. My name and email address are on the screen, along with the field to enter my pin, but when I put my curse over the field to enter my pin, I am not allowed to enter anything.
1 ACCEPTED SOLUTION

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FlashRam1714
Retired
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1,071 206 54 67
Message 2 of 3
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HP Recommended

Hello @Lmfttony,

 

Welcome to the HP Forums!

 

I have read your post and understand that you are unable to enter the PIN on your HP Pavilion x360. I am happy to help you resolve this issue. First, please perform a hard reset. Once that is complete, please follow the steps in this document:

 

HP PCs - Forgot the Sign-in Password (Windows 10)

HP Notebook PCs - Notebook Keyboard Troubleshooting (Windows 10, 😎

HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10)

 

If the document did not help you resolve the issue, try restoring the BIOS and then check for windows updates. For more specific information please provide your product model using this link "Find my Product".

 

Thank you, I look forward to your response with the outcome.

 

If this post has helped you, feel free to click the thumbs up!


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

View solution in original post

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FlashRam1714
Retired
Retired
1,071 206 54 67
Message 2 of 3
Flag Post
HP Recommended

Hello @Lmfttony,

 

Welcome to the HP Forums!

 

I have read your post and understand that you are unable to enter the PIN on your HP Pavilion x360. I am happy to help you resolve this issue. First, please perform a hard reset. Once that is complete, please follow the steps in this document:

 

HP PCs - Forgot the Sign-in Password (Windows 10)

HP Notebook PCs - Notebook Keyboard Troubleshooting (Windows 10, 😎

HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10)

 

If the document did not help you resolve the issue, try restoring the BIOS and then check for windows updates. For more specific information please provide your product model using this link "Find my Product".

 

Thank you, I look forward to your response with the outcome.

 

If this post has helped you, feel free to click the thumbs up!


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

View solution in original post

Was this reply helpful? Yes No
Lmfttony
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The hard reset fixed the ptlroblem. Thank you.
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