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03-27-2017 02:43 PM
I'm trying to reset this laptop back to factory settings. I run the system recovery, but it fails. I found an HP post that fits my problem:
HP Notebook PCs - System Recovery May Fail or Display Error Message (Windows 7, or Vista)
and it says the problem is due to the wireless being turned off (I checked, it is turned off.) The fix is to turn the wireless on.
My problem is, that I Can't get the wireless to turn on. I've pressed the button, held the butten down, etc., but nothing works.
Does anyone know how I get the wireless turned on?
03-28-2017 01:07 PM - edited 03-28-2017 01:09 PM
Welcome to the HP Forums!
It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.
I reviewed your post and I understand that you are having issue performing recovery on your computer.
Don’t worry, I’d love to assist you in this regard.
Follow the steps in the below article to perform a recovery on the computer.
If the issue persists, please let me know the exact error you are getting to provide you a more accurate solution.
Let me know how it goes and you have a good day ahead.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
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