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09-07-2012 02:07 PM
I have lost my original hard drive and had to get a new one along with totally new operating system, I am using windows 7, my laptop model is Pavilion DV6-6092EX, I have installed all the drivers needed for my laptop and everything seems to work fine except for my fingerprint reader!! I have tried everything to get it back to work but I didnt get any luck with it, uninstalled the device along with the drivers and reinstalled it, updated them, updated the BIOS, downloaded the software needed which is "HP Simplepass Identity Protection" etc... NOTHING works!
One of the solutions was to download an access manager, but I couldnt get to find it anywhere as it suppose to be under System & Security which should be listed under all the drivers needed for my laptop model on HP site.
I am getting really frustrated as I cant get anywhere to get my fingerprint back to work and all I get from the operating software that it can not detect the device.
Please help, and thank you all in advance.
Solved! Go to Solution.
09-07-2012 04:00 PM - edited 09-08-2012 12:17 PM
According to your listed Validity Sensor Driver (Version 18.104.22.168),
this first SimplePass software should work: SimplePass V22.214.171.124
Rules about "Order of Events"
- Install Driver First - Reboot
- Next Install Software
Anytime you make changes, you can expect the softwware to complain. One way to get around this is to go into Programs, Right click on the SimplePass software and click on Repair. This reinstalls the software without destroying the existing Simple database and fixes many issues. Reboot after the "repair".
If all this fails, there is an Authentic HP SimplePass version that may work for you...
One more note:
You can go into your Device Manager > Biometric Devices > right click on your Validity driver and uninstall it. When you reboot, the driver will reinstall. That can "kick" the driver back into working sometimes.
09-08-2012 12:22 PM
You are welcome.
I have removed the bits you did not use / need for the other versions and left the extra info at the bottom.
Now that you have the software working again, be sure to do the following:
Export the Webcard Database:
If you have working SimplePass software, Export your Webcards before proceeding. In the event that you must remove the SimplePass software, your webcard backup can be used (imported) to restore your website login information. Follow the directions to create your .tsd file. Keep it in a safe place - perhaps on a USB flash drive...
Start SimplePass > Settings > Export
NOTE: File will be named *.tsd