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meraip
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Unknown Device Not Available - ACPI\ASD0001\2&DABA3FF&4

HP ProBook 455 G2
Microsoft Windows 10 (64-bit)

How do I resolve this  Unknown device result?

 

These are the device manager results:

 

"Unknown Device

 

Other

 

on Microsoft ACPI-Compliant System

 

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

To find a driver for this device, click Update Driver."

 

NEXT

 

Pressed Update Driver and comes up best driver already installed.

 

NEXT

 

Right Click Properties in device manager

 

01/08/2015 18:55:02: Device install requested

information: Device ACPI\ASD0001\2&daba3ff&4 requires further installation.

 

01/08/2015 18:56:06: Device configured (null)

information: Device ACPI\ASD0001\2&daba3ff&4 was configured.

Driver Name: null
Class Guid: {00000000-0000-0000-0000-000000000000}
Driver Date:
Driver Version:
Driver Provider:
Driver Section:
Driver Rank: 0x0
Matching Device Id:
Outranked Drivers:
Device Updated: false

 

Please advise urgently

 

 

 

 

 

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Unknown Device Not Available - ACPI\ASD0001\2&DABA3FF&4

@meraip

 

Try these 2 drivers.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943835&swItemId=ob_150879_1&swEnvOid=419...

 

And.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943835&swItemId=ob_152025_1&swEnvOid=419...

 

If they don't work you could also try Microsoft Updates.

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
meraip
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Unknown Device Not Available - ACPI\ASD0001\2&DABA3FF&4

Thank you for your response.

 

My notebook is up to date with all the drivers and the ones specified by you via:

1. HP support assistant and

2. HP Softpaq Download Manager as up to date.

 

I have tried MS Update driver with no success!

 

I will try re- installing via website in the order specified by you  as one download is taking some time and report back soon.

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Unknown Device Not Available - ACPI\ASD0001\2&DABA3FF&4

Hi:

 

I have zipped up and attached the driver you need under attachments below.

 

This driver is for W8.1, so hopefully it will work because there is no W10 driver yet.

 

Download and unzip the file to its folder.  Do not do anything with the files in the folder.

 

Go to the device manager and click on the ASD device needing drivers.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.

 

Make sure the Include Subfolders box is checked, and hopefully the driver will install.

 

Then reboot.

 

Here is a copy and paste of the contents of the driver setup information file which shows support for the hardware ID you posted.

 

AMD.NTamd64.6.2]
; DisplayName         Section           DeviceId
; -----------         -------           --------
%AmdAS4.DeviceDesc% = AmdAS4,ACPI\ASD0001

 

meraip
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Thanks REO your solution worked. kudos

 

Thanks for your reply Paul Tikkanen, I was unable to try your solution perhaps others with this problem can try this first and report back. Seems faster. kudos

 

I appreciate your help Thanks

 

 

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You're very welcome.

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