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09-13-2010 11:38 AM
I have windows vista and for the last 2 days, my HP will NOT log me on. After start up the logon page is displayed (with the ONLY log on option being my user profile). There is no option to change users.
When I correctly enter my password, a message appears stating:
The User Profile Service service failed the log on. User profile cannot be loaded.
The computer then logs itself off and the entire process resumes once again.
Please help! All my data is on the C drive. But I am completely unable to access anything, since this problem is equivalent to my laptop not even turning on.
09-13-2010 11:43 AM
Try this Microsoft Fixit Solution and see if it resolves the issue... http://support.microsoft.com/kb/947215
Although I am an HP employee, I am speaking for myself and not for HP.
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