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08-26-2015 04:28 AM
I recently picked up this laptop 2nd hand for use at home. I was happy to find it has a built in fingerprint reader which will keep my kids out of my account. This is recognised by Windows 10 on Device Manager as a Biometric Device / Validity Sensor. However I have no options to activate Windows Hello on my account and have found nothing on Windows Support over with Microsoft to answer my problem. Is the supplied fingerprint reader going to get an updated driver that gets Windows 10 to recognise it as supported by Windows Hello? Should it already be working? Do I need any additional software as the laptop was bought only with it's OEM Windows 7 Pro OS installed and nothing else. Any help would be much appreciated.
Solved! Go to Solution.
08-26-2015 08:01 AM
I've tried the second solution and I just can't update my driver to the one listed. I have a WFS471 and the solution works for a WFS 495 (a WFS491 works with the same driver). I'm hoping my scanner isn't going to be just a bit too old to be supported but until digitally signed drivers for windows 10 are released for my fingerprint scanner it is looking like I won't be able to trick my system into installing the driver that works with windows 10 as tat driver appears incompatible with my device 😞 Thanks for your efforts there but I'm still trying your first option. Unsure whether that'll activate my fingerprint scanner for windows hello but at this stage I will be happy to get it working under anythng lol.
08-26-2015 10:04 AM
Install HP Client Security:
This works and is usable but still doesn't allow the use of Windows Hello which still flat refuses to see my fingerprint scanner and doesn't show up in the sign in options of my user settings. Guessing that is due to being unable to find a windows 10 signed driver for a WFS471. It's working so many thanks 🙂