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Rlindsasr Honor Student
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Using restore disc. from HP to restore laptop got error code 0100-3627-1649-164A-164B-164C-164D-164E

DV6-1355DX
Microsoft Windows 7 (64-bit)

error code 0100-3627-1649-164A-164B-164C-164D-164E-366A-366B When I tried to restore with hp provided restore disc. message was "could not restore this computer with this media", but these disc were used before on this computer in 2013, HELP.

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HP Support Agent
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Using restore disc. from HP to restore laptop got error code 0100-3627-1649-164A-164B-164C-164D-164E

@Rlindsasr

Welcome to the HP Forums! :)

 

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.


As I understand you are unable to restore the laptop to a previous time and here's what you need to do!

 

A "recovery discs not supported" or "incorrect recovery discs" message displays

One or more of the following errors displays when attempting to use user-created or HP-provided recovery discs:

  • This computer is not supported by the System Recovery Discs.

  • These are not the correct recovery discs.

These messages contain error codes.

Figure : Sample of an error code

Sample of an error code

 

If you have used the same media before and it isn't working anymore, it's possible the bios was updated causing the issue or if you've made any hardware changes to your computer (such as, changing motherboard, hard disk drive, etc...)

 

Either way, you will need to contact HP Technical Support (For free hardware/software repair, if your computer is within the HP warranty) by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Riddle_Decipher
I am an HP Employee

Rlindsasr Honor Student
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Using restore disc. from HP to restore laptop got error code 0100-3627-1649-164A-164B-164C-164D-164E

Sorry getting back so late. The computer is out of waranty, bought in 2009 as a gift for wife. Would the restore function on the computer do the same as the restore disk from hp, or dose the hp restore disks do a deeper or more complete restore, thanks?

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