Ran the scan to to see if laptop was compatible to upgrade to MS 10. It said everything checked out so I went for it. My video cards don't seem to be compatible. I've updated drivers and nothing. Unfortunately, I waited to long to revert back and now cannot figure how to get back to MS 7 without losing everything. Any ideas? Vid cards are listed below?
AMD Mobility Radeon HD 5000
ATI Mobility Radeon HD 4200
Thank you in advance for any help that you can provide!
Sorry for the bad news, but you are operating under a misunderstanding.
Unlike desktop PCs, laptops do not use video "cards"; instead, they use video chips that are permanently attached to either video modules, or to the laptop system board.
While Microsoft tells you that there is no risk in the Win10 Upgrade, because they let you believe that you can always revert back to your original OS and setup within 30 days, the ugly fact of the matter is that the Win10 GoBack function has proven to be unreliable -- and when it fails, it can leave machines in a corrupted state -- which doesn't always happen, but it does happen often enough to be a problem and you won't get any warning in advance that it is going to trash your PC!
The ONLY way to restore your PC to its original OS now is to use something known as HP Recovery Media.
HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service: