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05-14-2017 03:28 PM
Suddenly video and audio not working. I rebooted and got it to work on Facebook but not on YouTube
05-15-2017 02:20 PM
Hello, @ypres – Hope you are well 🙂
Thanks for reaching out to HP Support Forums! This is a wonderful location to converse with the community, get assistance and find tips!
I understand that you are having issues while playing online videos from the Facebook, Youtube etc.. Is this issue only happening while streaming online? Try playing a saved video on your PC and check. Let me know the results.
I would suggest 2 important steps to try and fix this issue.
Solution 1: Update the Adobe Flash & Shockwave Player
Go to http://hp.care/2ecP6aA to download and update the Adobe Flash player. Restart the PC once done.
Go to https://adobe.ly/2nb9Vp7 to download and update the Adobe Shockwave player. Restart the PC and check for issue resolution.
Solution 2: Update the Graphic drivers on your PC
Follow the steps below to update the graphic drivers on your PC:
- Select the Start button, type Device Manager, and select it from the list of results.
- Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select Update Driver Software. For graphics cards, expand the Display adapters category, right click your graphics card and select Update Driver Software.
- Select Search automatically for updated driver software.
- Restart the PC and then check for issue resolution.
Please let me know if this resolves the issue, or if you require further assistance.
Have a great day 🙂
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