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Tom111tom111 Top Student
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I've got a HP Pavilion DV6 2020sa, and I uninstalled the IDT Audio Driver, I then relised that I acctually used it so I reinstalled it, and fro the first 2 or 3 reboots the light changes colour correctly, red for mute and white for not muted. Now however it is constantly red, even if not mute. I've tried the thing where you turn the PC off, remove the battery and power cable and hold the power button for 30 seconds, but it didn't do anything.

 

Any help would be appreciated.

Thanks

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Hi,
Please write your notebook product number (p/n), which system are you using and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

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Tom111tom111 Top Student
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p/n: VJ342EA#ABU

OS: Windows 7 SP1

Country: Great Britian

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Uninstall the current driver for the IDT audio.

 

Resource:
Uninstalling Software in Windows 7

Uninstall or change a program in Windows 7

 

Download and install the latest IDT audio driver for your specific model from here.

Restart the system.

 

Download and install the HP Quick Launch Buttons here (ver 6.50.13.1 for 32/64 bit Win7)

Restart the system again.

 

Note:

I know that your already tried to reinstall the driver but please use the full procedure.

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Tom111tom111 Top Student
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OK, thanks. The problem seems to have been sorted now. Thanks for your help.

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You're welcome.

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