Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
LouisDublin Honor Student
Honor Student
2 1 0 0
Message 1 of 3
130
Flag Post
HP Recommended

WARRANTY REPAIR FOR DEAD BATTERY - Cant find instructions on repair

The battery on my HP Pavillion Laptop will not charge and is likely dead.

 

I have gone through all of the troubleshooting steps including: 

(1) uninstalling and reinstalling the batterty driver, 

(2) reverting back to a previous restore point and

(3) reinstalling Windows 10. 

 

None of these steps have work so I concluded that the battery is dead.

 

My product is still under warranty but after an hour on this site, I still cannot determine how to get my battery replaced.  Please advise me on where I can request a replacement battery.

0 Kudos
2 REPLIES 2
Provost Provost
Provost
74119 74009 9009 19399
Message 2 of 3
121
Flag Post
HP Recommended

WARRANTY REPAIR FOR DEAD BATTERY - Cant find instructions on repair

Hi,

 

What is your machine ? Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
0 Kudos
LouisDublin Honor Student
Honor Student
2 1 0 0
Message 3 of 3
108
Flag Post
HP Recommended

WARRANTY REPAIR FOR DEAD BATTERY - Cant find instructions on repair

Here is my product information: 

 

Product name:HP Pavilion Notebook
Product number:N5R26UA#ABA
BIOS:F.17-03/09/2016
Keyboard revision:81.29
Total memory:8.00 GB
Processor name:AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation