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07-11-2016 03:40 PM
The battery on my HP Pavillion Laptop will not charge and is likely dead.
I have gone through all of the troubleshooting steps including:
(1) uninstalling and reinstalling the batterty driver,
(2) reverting back to a previous restore point and
(3) reinstalling Windows 10.
None of these steps have work so I concluded that the battery is dead.
My product is still under warranty but after an hour on this site, I still cannot determine how to get my battery replaced. Please advise me on where I can request a replacement battery.
07-11-2016 04:09 PM
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07-11-2016 06:39 PM
Here is my product information:
Product name:HP Pavilion Notebook
Total memory:8.00 GB
Processor name:AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G