Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
nycschoolmom Student
Student
1 0 0
Message 1 of 2
133
Flag Post
HP Recommended

WHY HP ENVY 17-s000 CTO (TOUCH) (ENERGY STAR) STILL WON'T HOLD CHARGE MORE THAN TWO HOURS!!!

ENVY 17-s000
Microsoft Windows 10 (64-bit)

HP ENVY 17-s000 CTO (TOUCH) (ENERGY STAR) STILL WON'T HOLD CHARGE MORE THAN TWO HOURS!!!

0 Kudos
1 REPLY
HP Support Agent
HP Support Agent
16475 1325 2285
Message 2 of 2
106
Flag Post
HP Recommended

WHY HP ENVY 17-s000 CTO (TOUCH) (ENERGY STAR) STILL WON'T HOLD CHARGE MORE THAN TWO HOURS!!!

 

@nycschoolmom
Thank you for posting on HP Forums,

I'd be glad to help you :)

 

As I Understand the laptop doesn't hold charge for over 2hrs,

Don't worry, though, as I have a few steps listed below that should help you resolve this concern:

 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.
 

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
If you appreciate my assistance, please click on the thumbs up icon.
Both icons are below this post.
 
Have a good day, Ahead.

Riddle_Decipher
I am an HP Employee

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation