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HP Recommended

WIFI Connections are gone

hp 17-p161dx
Microsoft Windows 10 (64-bit)

My WIFI Connections are no longer showing up on my laptop. I tried to reboot the computer, but that didn't help. When I go to my device manager there is a red triangle next to network adapter and it says that it "was not able to load properly"

My laptop is 4 months old, and worked fine up till this morning.

I notice that there are several other users on this board from today that state that the WIFI is also gone on there HP...

 

Whats the deal?

 

I'd also like to add that it has nothing to do with my router as I am connected to another laptop at the moment. All my other devices read the wifi signal, just not the hp 17-p161dx

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Message 2 of 2
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HP Recommended

WIFI Connections are gone

Hi @heather2448,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with thw WiFi connection. I will be glad to help you.

 

The following pages are helpful when troubleshooting wireless connectivity issues.
Troubleshooting Wireless Network and Internet (Windows 10)

Also, you can look at the power management for your wireless adapter:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Forget a Network (Windows 10)
Forget Wireless Network Profiles in Windows 10

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

 

Please let me know if this resolves the issue by marking this post as Accepted Solution. If you require further assistance let me know and I will gladly do all I can to help. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudo.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
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