Note on archived topics.
05-25-2016 10:43 PM
When running on battery this computer rarely wakes from sleep. I noticed that if I try to wake from manually entering sleep within about 10 seconds it will come back on rare occasion, typically only once after a reboot. Any longer than 10 seconds and it won't happen. If the charger is connected, the device is 10x more likely to return from sleep after a few seconds. Additionally, the manual says you can wake from sleep by opening the lid, pressing the power key, pressing a keyboard key, or tapping the touch pad. My HP only wakes from the power bottun when on battery, and the power button and sometimes when opening the lid when connected to the charger. The keyboard and touchpad have no effect.
I've updated all the drivers/bios from the support assistant. While updating drivers in attempt to fix this issue, the display driver said a power state could not be changed. I verified Windows 10 has completed all updates. I uninstalled and reinstalled the Display driver. No errors the second time. I went to the device manager and made sure the keyboard power management setting was set to wake from sleep. I did mess with the power settings a bit, I reset them to default levels of the HP recommended settings. Nothing seems to help the situation.
I've followed the steps on this site: http://support.hp.com/us-en/document/c03383935
Any recommendations? It would be nice to buy a computer and have it work correctly out of the box.
05-26-2016 05:51 PM
Thank you for seeking assistance on the HP Forums!
I have read your post and understand that your HP Pavilion x2 - 12-b020nr is not waking from sleep properly. I would like to help you resolve this issue.
I know you have completed some troubleshooting and followed the steps in the document, but please begin with a hard reset. After that, try restoring the BIOS using the external media method. Once that is complete test for hardware failures using the component tests.
Have you turned your security software completely off?
Do you have any devices plugged into the USB ports?
I look forward to your reply!
If this information is helpful, click the thumbs up.
05-26-2016 07:22 PM
05-27-2016 09:51 AM
Thank you for the reply!
I would start with the most recent one and work your way back if that's what you plan on doing.
Are symptoms the same when the notebook is plugged in vs. on battery?
See if testing the battery will help:
Did you end trying to test any of the hardware components?
I will await your reply!