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gvnixon
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Message 1 of 2
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Warreny incorrectly showing as expired

HP Recommended
Pro x2 612 G1
Microsoft Windows 10 (64-bit)

Trying to get support on my pro notebook and the warrenty is showing online as expired.  The date is showing as expired 2 months before i purchased, the laptop Bios says the correct date, but as i cannot log on i cannot correct this online.  HP have also paid me a cashback for a trade up, so cannot understand how the warrenty is howing as expired and as a result cannot get support?

Any thoughts

 

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banhien
Level 19
Level 19
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Message 2 of 2
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HP Recommended

Hi,

 

Please call HP in your country and talk with them, they will correct this for you

 

         http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Regards.

BH
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