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Honor Student
Posts: 4
Member Since: ‎07-05-2016
Message 1 of 2 (350 Views)

We have several ProBook 11 G1 that will not power on

Product Name: HP ProBook 11 G1
Operating System: Microsoft Windows 10 (64-bit)

Have performed hard reset, other known good power adapters, removed battery, memory and hard drive, installed new power cable all to no avail. These units will not start.

0 Kudos
HP Support Agent
Posts: 9,854
Member Since: ‎07-14-2016
Message 2 of 2 (312 Views)

Re: We have several ProBook 11 G1 that will not power on

[ Edited ]

Hi,@orlandoave,

 

Thank you for posting on HP Forums, your issue with the HP Probook is classified as a commercial product (business line).

Our Commercial Support Team does not provide assistance via this platform.
If you require immediate assistance, you will need to log a case with our Commercial Support Team.

Click here for details.
Let me know if you require further information and/or assistance.

DVortex
I am an HP Employee

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