When playing a movie the screen freezes up ten to twenty minutes into the film. I have called HP up and the update the computer but it still freezes. I have had the computer less than a year but never been able to play a movie via a DVD> Downloads always work. Should I replace the DVD/CD player?
If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
sfc /scannow ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter.
Next, click the Start Menu, open the Control Panel and click on Device Manager. Next click to open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked. When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ). Let windows reinstall the drive and see if it now plays a DVD.
If none of the above has helped and considering your notebook is less than a year old, I would strongly recommend contacting HP using the relevant link below and arrange for the notebook to be repaired while it is still under warranty.