When should I update the bios?

[Steve5310]

I just bought this used machine four days ago.  It is having trouble installing some of the current software and drivers (error: Failed to install.  Sorry but did not catch the code number, I can re-create the problem and capture it if needed).  The bios is over a year old (F.17 25MAR16) Should I upgrade it to the current version ( F.43 Rev  A 20APR17)?  If so, do I also need to download and install the two versions in between those dates?  I have had a very negative experience flashing bios (decades ago) and have not actually done so again since late 1990's.  ;}  I really do appreciate the advice and am thankful for your effort to assist me.

[Jeet_singh]

Hi @Steve5310,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are having some issues on your PC and you are looking to update the BIOS.

To provide you with an accurate solution, I'll need a few more details:

Have you made any changes on the PC before the issue started?

What is the exact error message on the PC?

There is something you should know about BIOS before you look for updates, it's not connected to your OS and it doesn't matter which version of BIOS you have installed on your PC, here are a few details:

Updating the BIOS, also known as "flashing the BIOS," replaces the BIOS firmware. When completed successfully, a BIOS update can fix or enhance aspects of a computer's performance, or provide support for newly installed hardware. However, if an incorrect update is installed or if the update process is interrupted, the motherboard can be permanently damaged, leaving the computer unable to boot. It is recommended to update your BIOS only if one or more of the following conditions apply:

* The update fixes a problem with your computer.

* The update enhances your computer's performance in the desired way.

* You are planning to change the operating system, processor, or other feature(s), and the current BIOS version will not support the new configuration.

* An HP Support Agent, or an HP support document, recommends that you download and install a specific updated BIOS.

For more information: Click here

Could you please elaborate more on the error, so that I can provide you with accurate steps to resolve this issue.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,