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Wi-Fi drops connection, often crashes

HP Recommended
Pavilion 15-p076na Notebook PC
Microsoft Windows 10 (64-bit)

Hi there I've been having this issue a few months after purchasing back in 2014, i've taken it to PC World to try and figure out what's wrong but to no avail... I'm hoping I could get some help as I'm starting to pull out my hair lol.

 

My Laptop loses connection constantly, If I so much as move the d*mn thing I either lose connection or the entire Laptop crashes and needs restarting. When I restart either I'll have connection, be told that I have no networks available at all, that I cant connect or that Windows hasn't installed correctly and that I need to restart.

 

I'm with Sky and have managed to confirm throughout their support that it's not the actual connection. I contacted PC World phone support and they suggested that I reinstall the driver/scan my Broadcom BCM43142 802.11 bgn Wi-Fi Adapter for any changes/updates and I think this might be where the problem lies as whenever I try to change anything about said adapter my laptop instantly freezes and has to be restarted. (Needs noting that said driver is up to date)

 

(I've also tried restoring my laptop back to factory settings which did nothing)

 

I bought the laptop around November/December 2014, problems started around March 2015  for a few months and miraculously fixed itself for over a year before issues restarted this January. There's no event that seemingly triggered this problem and after dealing with this for over 4 months straight my patience is breaking lol.

 

Any thoughts? I was kind of hoping that a laptop with a £500+ price would hold for more than the few months it did.

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Hi there @WDWDWT, 

 

Thanks for participating in the HP Forums where we want to help you as well as others who may experience a similar issue as you have.

 

Here is a list of steps that commonly resolve issues with wireless connectivity.

 

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

 

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the dropdown in the upper-right corner of the document.

 

If this helps you to reach a solution, please click the ""Accept as Solution"" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me a Kudos

 

Hopefully this helps! Smiley Happy

EmeraldAvenger
I work on behalf of HP


Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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