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WiFi Connections: HP laptop unable to find 5Ghz wireless signal?

I have the same problem I have read about on this site.  I just got my new PC on Monday and the one thing I can't get to work is the 5G network.  My prior HP laptop got it just fine (and still does).

 

Laptop Serial Number: [Edited for Personal Information]

 

The manifest lists my card as: 1 EA F7U59AV  801.22b/g/n WLAN and Bluetooth (R) [1x1].


We have three other laptops, tablets and phones in the house and all of them, except the new one, gets the 5G network.

 

HELP!

 

Thanks.

 

TK Vanacoro

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WiFi Connections: HP laptop unable to find 5Ghz wireless signal?

Hi,

 

The card 801.22b/g/n WLAN only supports 2.4GHz therefore it can't see 5GHz signal. That is very normal. You can setup your router to broadcast BOTH and problem solved.

 

Regards.

BH
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WiFi Connections: HP laptop unable to find 5Ghz wireless signal?

But that is NOT what I ordered!
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WiFi Connections: HP laptop unable to find 5Ghz wireless signal?


@vanacoro wrote:
But that is NOT what I ordered!

Hi,

 

What is the model of your machine ? If NOT your order, please contact the shop and ask for a replacement. Please note: you can ONLY order from a list of available options for CTO machines.

 

Regards.

BH
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WiFi Connections: HP laptop unable to find 5Ghz wireless signal?

HP Pavilion 15t-100CTO touchSmart Notebook.
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WiFi Connections: HP laptop unable to find 5Ghz wireless signal?

Hi,

 

I can't find it, it's your order. Do you still keep the list of what did you order and check with the delivery goods.

 

Regards.

BH
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