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hlatse
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WiFi problem

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hp pavilion beatsaudio
Hi
Am using hp pavilion beats audio. Am trying to connect to WiFi but am failing to. The icon is there but I can't put WiFi connection settings.

When I click on the icon, it's says connect, when I connect, It says can't connect to this network. I haven't yet insert user name and password. It does not give me that option.
What could be the problem?
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SDF15
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Message 2 of 2
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Hello @hlatse,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I came across your post about the WiFi issue, and wanted to help!

 

To start, can you provide me with the Product Number and Operating System of the notebook?  You can use the links below to assist you with that information:
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?

 

In the meantime, did you always have an issue with the WiFi, or did this start to happen recently?  Did you install any updates recently?  Did anything change in the environment?  Looking forward to your reply.

 

Please let me know if this information helps you resolve the issue by marking this post as  "Accept as Solution" , this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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