Having trouble signing in? Try this!
Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎03-20-2016
Message 1 of 2 (364 Views)

Wifi Crashing and Not Responding

Product Name: HP 350 G2
Operating System: Microsoft Windows 10 (64-bit)

My Wifi capability seems to be failing.


my wireless symbol will show no bars of signal, indicating a loss of conection, but the light on my keypad for Wifi remains blue and lit, when i try to access my Wifi Panel it opens up empty of any and all Wireless connections (but no other device in the house has lost conectivity).


i then go to click "Network Settings" and try to get onto the Wifi Options to change the Adapter Settings, but as soon as i click onto the Wifi tab, it will freeze and not respond, but not display the typical "Not Responding" display, i am then unable to navigate the page at all.


i restart my laptop, but it is then stuck on an endless loop of "Restarting" and the only way to get past it is to force a shut down (power button for 4 seconds)


has anyone else encountered this problem? and if so how did you fix it?


(i have tried updating my laptop, reinstaling drivers etc and no improvement)

0 Kudos
Grad Student
Posts: 141
Member Since: ‎12-23-2015
Message 2 of 2 (283 Views)

Re: Wifi Crashing and Not Responding

1. Left click or tap on the WiFi icon you have present in the lower right side of the screen.
2. Left click or tap on the “Open Network and Sharing Center” feature.
3. Now you should have a Network and Sharing Center window in front of you.
4. Left click or tap on the “Change adapter settings” link situated in the left side panel of the Network and Sharing Center window.
5. Look for the connection you have to the internet and right click on it or just hold tap if you are using a touchscreen device.
6. From the menu that appears you will need to left click on the Properties feature.
7. In the upper side of the Properties window you will need to left click or tap on the “Networking” tab.
8. Search for the IPv6 option.
9. Remove the check-mark from the IPv6 option.
10. Left click or tap on the “OK” button to close the window.
11. Right click or hold tap on the “This PC” icon.
12. Left click or tap on the “Properties” feature from the menu that shows.
13. Left click or tap on the “Device Manager” link situated in the left side panel.
14. Now you should have the “Device manager” window in front of you.
15. On the left side panel you need to search for and expand the “Network Adapters” icon.
16. Look for your wireless adapter in the list and double click it .
17. Left click or tap on the “Power Management” tab situated in the upper side of this window.
18. Uncheck the box next to “Allow the computer to turn off this device”
19. Left click or tap on the “OK” button to save the changes here.
20. Close every window you opened so far.
21. Press and hold the “Windows” button and the “X” button.
22. Left click or tap on the “Control Panel” feature present in the menu.
23. In the Control Panel window left click on the “Small Icons” feature.
24. Search for “Power Options” and double click or double tap on it to expand it.
25. Left click or tap on the “Change plan settings (for the selected Power Plan)” feature.
26. In the lower side of this window left click or tap on the “Change advanced power settings”
27. Now left click or tap on the “Wireless Adapter Settings” to expand it.
28. Go to the Power Savings Mode option.
29. In the Power Savings Mode select the feature “Maximum Performance”.
30. Left click or tap on the “OK” button to save changes.
31. Close the windows you opened so far.
32. Reboot your Windows 10 Technical Preview operating system.
33. After the device starts check if your WiFi internet connection is working properly.


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation