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06-22-2016 06:34 PM - last edited on 06-22-2016 06:37 PM by danny-r
So my pavilion g7 windows 10 laptop, connects to the Internet, I can use it momentarily, about an hour or so and then it shuts off, the Internet does. Then it'll sit there for quite a bit (a couple hours) and then turn back on, but it goes on and off and at the same time that my phone and tablet and my mother's windows 7 computer that still uses the internet. No problems.. I have tried almost everything and I am unsure of what to do.. I need help. I have turned off the router and restarted my computer and used cmd as administrator and all of these processess do not work. It's very frustrating.
06-23-2016 08:10 AM - edited 06-23-2016 08:11 AM
Welcome to HP Forums! I have read your post and wanted to help.
I gathered the information that the laptop disconnects from WiFi connection after 1-hour usage and the laptop shuts itself down automatically.
If the laptop shuts down unexpectedly, please run the hardware failure tests:
To troubleshoot the wireless connection issue, please follow the document below:
Let me know how it goes.
If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
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