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06-30-2016 03:58 AM
I Bought Pavilion 15-ab549tx one and half month ago and it started having this problem 3 weeks after buying. Wifi suddenly disconnects and then it shows no networks available even when there are many networks available ( Mobile phone always show that they are available ).
Wireless card : Realtek RTL8723BE/RTL8188EE 802.11b/g/n
OS - Windows 10 64-bit.
I have tried everything to solve this: System restore, Recovery, Updating BIOS, Reseting using CMD, updating wireless driver, rolling back the driver to initial one. But nothing has helped yet.
It shows the network is available if I'm sitting next to modem. Then also it doesn't show other wifi networks around my home that my phone does.
Now obviously laptop's wifi is supposed to be better than the mobile phone's wifi but its just the opposite here.
The problem might be here that it loses its strength every now and then but whatever it is I'm terribly disappointed in the product that I've bought. :(
06-30-2016 09:59 AM
Allow me to welcome you to the HP forums!
I read your post about problems with your new HP PC and wanted to help.
You should not be having problems with a PC this new.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.
I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
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I am a volunteer and I do not work for, nor represent, HP