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HP Recommended
HP Pavilion Notebook 15-p119
Microsoft Windows 10 (64-bit)

 I will attempt to outline my problem as clearly as possible below.

 

Yesterday my Notebook was connecting to my home WiFi perfectly, automatically.

 

In the evening, I created a new Microsoft account (@outlook.com) in order to access the Store (you can't download any apps without such an account). All seemed fine at the time.

 

Today, I opened my Notebook and it is not connected to WiFi. So I click on the Wifi icon and tell it to connect to my usual WiFi connection. Upon doing so a dialogue box opens which is called Windows Security. It asks for a username and a passwork. Below the input fields it says "Domain:" and yet there is no domain listed. It's simply blank.

 

Here is the box:

 

Photo on 15-08-2016 at 16.24.jpg

 

This is what I hate about Windows. It makes a change without educating the user about how to use the new feature.

 

So, I make the presumption that I should input my address and password for the @outlook.com address I created yesterday. When I enter those details the box simply clears itself and immediately comes back. At other times it clears but then Windows tries to connect to the WiFi and is indefinitely stuck and says "checking network requirements."

 

I then put in the short username for the @outlook.com and password, rather than the whole address. This will also not work. It is not possible that I am entering the incorrect username or password. It would have to be this. I can only assume that Windows has created the necessity for a username and password without me having actually created one. So I am stuck and my laptop is limited to offline use only (basically useless) until I can resolve this issue.

 

Any help will be much appreciated.

1 REPLY 1
HP Recommended

@mrawjm

 

Looks like it might be related to your Outlook settings.

This little irritant has been around for a while...

 

How to get rid of this annoying pop-up windows-security-sign-in window?

 

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