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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-14-2017 03:34 PM

HP Recommended
Product: Elitebook 820 G1
Operating System: Microsoft Windows 7 (64-bit)

Hi.  My Elitebook was factory installed with windows 7, but had a free upgrade to windows 10 included.  I successfully upgraded to windows 10 no problems and ran windows 10 for the last couple of years.  The last couple of days my system completely crashed and I have had to reformat it and use theHP recovery tool to get it operating again.  But - it returned it to Windows 7, not Windows 10.  So my question is how do I recover my free upgrade to windows 10 ?

 

 

1 REPLY 1

‎04-14-2017 03:50 PM

HP Recommended

@Tonykiwi

 

Sorry, but basically -- you don't!  The HP Recovery function is designed to return the PC to its original OS, not the one you Upgraded to.

 

At this point, if you want Win10 back on the PC, you will have to do the upgrade again.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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