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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-09-2017 07:03 AM

HP Recommended
Product: m6e04ea
Operating System: Microsoft Windows 10 (32-bit)

One day my hp laptop suddenly stopped loading windows 10 everytime I turn it on it comes up preparing automatic repair then a white box flashes up for a second the it says diagnosing your pc then it comes up your pc did not start correctly then there are 2 options restart or advanced options restart does the same thing none of the advanced options work I've tried things online people have said none of them work then I got windows 10 onto a usb to see if that would work and I thought I was getting somewhere as the windows logo popped up and as I looked online the windows set up is meant to pop up but a white box pops up for a second then it goes to chose you langue then it just goes in a never ending g loop please help 

2 REPLIES 2

‎05-09-2017 07:19 AM

HP Recommended

Hello @AidenWebb16,

 

Suggest you to Run the Hard drve Test and post the results.

 

Below document will help you : 

https://support.hp.com/us-en/document/c03467259

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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‎05-09-2017 12:00 PM

HP Recommended

I don't understand my laptop passed everything how is this possible? 

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