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Posts: 1
Member Since: ‎12-11-2009
Message 1 of 2 (398 Views)

Windows 7 Home Premium

An HP tech via phone says that HP will not speak to or address any issues regarding Windows 7 Home Preium, version 6.1 (build 7600)

Apparently HP did'nt sell this version.  Is this true?  I wanted help setting up Bluetooth for my printer wich is also HP 6310 all in one.

Don Pederson, Jacksonville, FL

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Posts: 6,904
Member Since: ‎07-17-2009
Message 2 of 2 (391 Views)

Re: Windows 7 Home Premium

According to HP Support Policy, phone support agents only support preinstalled Operating System and also support HP Windows 7 Upgrades. They would not support any retail upgrades.


If you can give more information on the bluetooth issue you are facing, I can try helping you here. Also provide your product information like product number or model number that is there on the sticker below your notebook.

I am an HP employee.


Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
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