10-24-2016 10:25 AM
A restart loop that never ends.
Tried f11.f9.f10 esc. And still nothing tried some portable discs of 8.1 and still nothing .
Keep on pressing f11 show me a blue screen and nothing works and keep on restarting .
Very disapointed frop HP. Looked for the answer for days and nothing . Maybe some one here might help me please.
Thank you very much.
10-26-2016 10:18 AM
Thank you for visiting the HP Forums!
I have looked into your issue about your HP Notebook and issues with the restart and looping. Please remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.
Please let me know how this goes.
If this helps you to reach a solution, please click the Accept as Solution button down below in this message.
10-29-2016 03:24 PM
try unplugging your laptop and any usb drives.
close your laptop and turn the bottom facing up.
remove the battery and wait a minute.
replace the battery and if possible
get to a screen that will allow you to
rollback your update.
next, if you can run the windows update
troubleshooter, that should solve much!