12-30-2014 03:27 PM
I have an HP Pavilion g6. I can't update to windows 8.1 after download it by windows store, it reboot pc and after that give me this error: 0xC1900101 - 0x20020017.
Anyone seeing this issue, and if so, know of the solution?
Solved! Go to Solution.
01-01-2015 11:18 AM
Hi @Xrhstoskirkos ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion g6 and trying to update to Windows 8.1. Looking into this I have found that it is a driver issue usually associated with USB devices.
Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.
Plug the power adapter directly into a functioning wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue.
Before updating did you make sure your system was up to date with Windows. Here is something from Microsoft that might help.
Here is a link to Microsoft file checker if you need it.
Hope this all helps you out.
07-08-2015 10:50 PM
0xC1900101 - 0x20020017
I have this problem, i uninstalled all programs in the pc and USB devices, and the error continues. I have a question, how do I remove the USB devices? because I'm not sure how. I hope prompt response and detailed explanation. I would appreciate very much.