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    Know the Benefits of your HP account

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    Fix Windows 10 Update Issues

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Windows 8 activation key

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Microsoft Windows 8 (64-bit)

Hi, 

I resetted my laptop to factory setting, through HP support assistant. Now windows is saying my my activation key expired. My laptop has 2.5 years, do you sell them with short term activation keys?

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HP Recommended

Hi,

 

Welcome to the HP Support forum. Thank you for posting!

 

No, HP does not sell Windows with short-term validation period nor any other vendor to my knowledge.

This is some sort of technical issue.

 

Please, check this article >> http://support.hp.com/us-en/document/c03486254

and perform the steps mentioned.

Your feedback and update are important. Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks
I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
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hi,

it did not work! It seems like I need a new product key. Can HP provide me the product key given with my laptop at beginnig?

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HP Recommended

Hi again,

 

HP is unable to provide you with the key as it is bundled in the BIOS and as for many machines - it is not like in Windows XP, Vista, 7 which had COA stickers).

 

Would you try the phone activation via the phone call (mentioned in the article) ?

 

If it doesn't work, please, call HP support >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

I believe they should be able to handle this.

 

If you continue to encounter issues, please do not hesitate to come back.

Your feedback and update are important. Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks
I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
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