cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
Level 1
8 1 0 0
Message 1 of 2
420
Flag Post

Windows Activation Key

HP Recommended

Hello,

 

I have a HP Envy Notebook PC.  Recently, I had to send the Notebook back to factory for repair.  My laptop has since been returned.  

 

THe laptop came with Windows 8.1 installed.  However, a message "Activate Windows: Your product activation key doesn't work".  This is very annoying.  What can I do?

0 Kudos
1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
30,215 30,165 2,498 3,778
Message 2 of 2
Flag Post
HP Recommended

 

@Hammerduke
Thank you for showing your interest in the HP Forums,
I’d like to help 🙂

 

As I understand the windows requires activation/product key and here's what you need to know:

  • OEM Copy: If your computer came with Windows, it likely has an OEM copy. An OEM copy is tied to a specific computer and can’t be moved to a new computer. While you’re free to upgrade a PC’s hardware components or replace a failing hard drive, you can’t move your OEM copy to a new computer.
  • Retail Copy: If you purchased a boxed copy of Windows, it’s likely a retail copy. A retail copy of Windows can be moved to a new computer, but you’re only allowed to use that copy of Windows on a single computer at a time. That means you’d have to uninstall the old copy of Windows before you moved it to a new computer.

Don't worry, though, as I'll be glad to help you out as you could attempt activating your windows using the following methods:


Activate by phone (IVR) using Microsoft:

  • Step 1 – Click on Windows Orb and enter ‘slui.exe 4’ into the search box
  • Step 2 – From the search list, click on ‘slui.exe 4’
  • Step 3 – From the drop-down list, choose the country you are residing now
  • Call the designated toll-free number; Read out the number displayed on the screen accordingly.
  • The IVR will then read out a list of character to you, enter it into the screen and Activate windows.

Reinstall windows using the recovery media that you may have created shortly after the computer was purchased, if you haven't that's okay as you can order one online using the Official HP Website: Click here

You may also call the HP Phone support and order by phone: Click here

 

Let me know how that pans out,
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,

 

Riddle_Decipher
I am an HP Employee

0 Kudos
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation