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Poudyel
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Windows Issue

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B5T09UA#AUA
Microsoft Windows 7 (64-bit)

I want to go back to my previous factory setting with default operating system. Windows 7 64bit. Home Premium.

 

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CherylG
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Have no clue how you lost the factory OS- or even what OS you are running now. I will make a wild guess that you upgraded to Windows 10? 

I also do not know how or when you changed the OS- but this may apply :

https://support.microsoft.com/en-us/instantanswers/1235b5b0-bf94-4b77-9cbd-1c1a8337070c/go-back-to-w...

 

I must also assume that you did not make your Recovery Media before changing OS which would be used to boot and reinstall OS.

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Poudyel
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the seller he asked me to write Os  in Dvd.. i did it.. after many years the dvd didn't worked it shows error while reading...i formatted to windows 10 as i have work..no one helped from HP as the communicators from HP Said sorry we dont have for your MODEL...so they called me and apologize i said its ok may be HP dont keep their old OS. or i blamed myself because i was asking for something new from the old Fossils.

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CherylG
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Can you read the 25 digit Windows license key from the label attached to bottom of laptop?

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