About 3 years ago I bought my HP Envy 17 laptop at Vandenborre, a legit retail chain in Belgium. It had Windows 8 pre-installed. Over the years I upgraded to Windows 8.1 and later to Windows 10. It worked like a charm, up until last week.
I had a lot of problems, so decided to go for a reset to factory settings. I went through all the correct steps in order to do this. Now I am back with Windows 8, but it is a non-activated version. I would like to be able to activate it again, but it says my product key is not valid.
I contacted Microsoft. They said my product key was blocked for whatever reason. They advised me to contact HP to get a new Windows 8 Core OEM key.
This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
Based on your post, there may be two ways to solve your issue...
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