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KojakN
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HP Recommended

Won't boot, loops to automatic repair and can't load recovery disk

HP Pavilion g6-2291sa
Microsoft Windows 10 (64-bit)

Hello, please help me.
My laptop, which is a little over two years old, has stopped working and won't boot at all. Yesterday, it slowed down dramatically, then it went kaput:
I switch it on and it instantly goes to Automatic Repair. There is an Error code: Oxc0000185.

It says I need to use recovery tools. but when I go into the bios settings and push F11 for system recovery it fails and goes back into Automatic Repair. I have a Windows 10 disc ( but in Boot Device Options there is no option for booting from a CD/DVD.

 

I tried system recovery with disc inserted but it goes back to yet another blue screen and tells me something is wrong with my computer (no s*** Sherlock) and that I need recovery media. 
 

 

I run diagnostics tests:
Start-Up test: FAILED

Run-in test: FAILED

Memory test: PASSED (yeah!)

Hard Disk Test (extensive):  FAILED

System Tune-Up: FAILED

 

I've also tried a hard reset.

 

 

I've consulted with engineer friends and they think I might have to extract the HD and save what I can before trying to reinstall Windows somehow. 

 

Any other suggestions would be greatly appreciated.

 

Many thanks

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Won't boot, loops to automatic repair and can't load recovery disk

 

Hi @KojakN,

 

Thank you for showing your interest in the HP Forums,

I'd like to help 🙂

 

I see from the post that you are getting an error message while booting up HP notebook and you have tried running the System diagnostics from the F2 which resulted in a failure. 

 

In this scenario, I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

 

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards, 

 

Jeet_Singh
I am an HP Employee

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